GET 17.0/app/utilityswitching/supportcase/{id}

Description

Gets a Support Case from Property Button

URI Parameters
Name Description Type Additional information
id

The ID of the Support Case to retrieve

 string

Required

None.

None.

SupportCase

TroubleTicketGetResponse
Name Description Type Additional information
caseNumber

string

None.
subject

string

None.
description

string

None.
createdDate

date

None.
status

string

None.
agentID

string

None.
reason

string

None.
secondaryReason

string

None.
replies

Collection of Replies

None.

application/json, text/json
Sample: 
{
  "caseNumber": "sample string 1",
  "subject": "sample string 2",
  "description": "sample string 3",
  "createdDate": "2025-10-28T17:59",
  "status": "sample string 5",
  "agentID": "sample string 6",
  "reason": "sample string 7",
  "secondaryReason": "sample string 8",
  "replies": [
    {
      "createdDate": "sample string 1",
      "from": "sample string 2",
      "subject": "sample string 3",
      "body": "sample string 4"
    },
    {
      "createdDate": "sample string 1",
      "from": "sample string 2",
      "subject": "sample string 3",
      "body": "sample string 4"
    }
  ]
}

application/xml, text/xml
Sample: 
<TroubleTicketGetResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <caseNumber>sample string 1</caseNumber>
  <subject>sample string 2</subject>
  <description>sample string 3</description>
  <createdDate>2025-10-28T17:59:30.7802395+00:00</createdDate>
  <status>sample string 5</status>
  <agentID>sample string 6</agentID>
  <reason>sample string 7</reason>
  <secondaryReason>sample string 8</secondaryReason>
  <replies>
    <Replies>
      <createdDate>sample string 1</createdDate>
      <from>sample string 2</from>
      <subject>sample string 3</subject>
      <body>sample string 4</body>
    </Replies>
    <Replies>
      <createdDate>sample string 1</createdDate>
      <from>sample string 2</from>
      <subject>sample string 3</subject>
      <body>sample string 4</body>
    </Replies>
  </replies>
</TroubleTicketGetResponse>